1. Who is responsible for your personal data?
Data controller: [FULL LEGAL NAME / BUSINESS NAME]
Trading name: Lingocol
Address: [FULL POSTAL ADDRESS]
Email: [PRIVACY / CONTACT EMAIL]
Tax / company identification: [NIF / VAT / COMPANY NUMBER, IF APPLICABLE]
2. What personal data may we collect?
Depending on how you interact with Lingocol, we may process information such as:
- Name and contact details, such as email address and other information you submit when contacting us.
- Information you provide when requesting, scheduling or discussing a trial lesson or German lessons.
- Information needed to manage a teaching relationship, payments or invoices, where applicable.
- Technical information generated when you use the website, such as information processed through essential cookies or other technologies.
- Information related to your learning goals, level or professional context when you voluntarily provide it to us.
3. Why do we use your personal data?
We may use personal data for the following purposes:
- To respond to enquiries and requests sent through the website.
- To arrange or manage trial lessons and German lessons.
- To provide, administer and improve our services.
- To manage payments, invoices and accounting obligations where applicable.
- To send service-related communications necessary to manage your request or booking.
- To comply with legal obligations and defend legal claims where necessary.
- Where valid consent has been obtained, to send marketing communications or use non-essential analytics/advertising technologies for the purposes described in the relevant consent notice.
4. Legal bases for processing
The legal basis depends on the specific processing activity. It may include:
- Pre-contractual measures or contract: for handling lesson requests, bookings and the provision of contracted services.
- Legal obligation: where processing is necessary to comply with applicable tax, accounting or other legal requirements.
- Consent: where the law requires consent, for example certain marketing communications or non-essential cookies.
- Legitimate interests: where applicable and after the necessary balancing of interests and safeguards.
5. How long do we keep your data?
We keep personal data only for as long as necessary for the purpose for which it was collected and, where applicable, for the periods required to comply with legal obligations, resolve disputes or establish, exercise or defend legal claims.
Exact retention periods depend on the type of data and the processing activity. [ADD SPECIFIC PERIODS WHERE YOU HAVE THEM, OR THE CRITERIA USED TO DETERMINE THEM.]
6. Who may receive your data?
Depending on the service you request, personal data may be processed by service providers acting on Lingocol's behalf, for example website hosting, email, booking, payment, communications, analytics or other technical providers.
Such providers should only be listed or described here when they are actually used on the website or in the service and the relevant contractual and data-protection requirements have been addressed.
7. International transfers
Some technology or service providers may process data outside the European Economic Area. Where applicable, transfers will be carried out using a lawful mechanism and appropriate safeguards under applicable data-protection law.
[REVIEW THIS SECTION AGAINST YOUR ACTUAL PROVIDERS, ESPECIALLY BOOKING, EMAIL, ANALYTICS, ADVERTISING AND PAYMENT SERVICES.]
8. Your rights
Subject to the conditions established by applicable data-protection law, you may have the right to request access to your personal data, rectification, erasure, restriction of processing, objection, portability and to withdraw consent where processing is based on consent.
You may also have the right to object to certain processing, including direct marketing.
To exercise your rights, contact: [PRIVACY EMAIL].
9. Right to lodge a complaint
You may lodge a complaint with the competent data-protection supervisory authority. For a controller established in Spain, the relevant authority is the Spanish Data Protection Agency (AEPD).
10. Data security
Lingocol takes reasonable technical and organisational measures appropriate to the risks of processing personal data. No internet transmission or storage system can be guaranteed to be completely secure.
11. Minors
Where lessons or enquiries concern children or teenagers, information should be provided by or with the involvement of a parent or legal guardian where required by applicable law and the circumstances of the service.
12. Changes to this Privacy Policy
This Privacy Policy may be updated when necessary to reflect changes in the website, services, technology or legal requirements. The updated version will be published on this page with the relevant effective date.
13. Date of last update
Last updated: 29 September 2026